Refund & Cancellation Policy

Welcome to Appleton Publishers! We are committed to delivering high-quality publishing, editing, writing, design, and marketing services tailored to your goals. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be requested and how they are processed.

1. General Refund Overview

Due to the customized and creative nature of our services, full refunds are typically not available once work has begun. However, we are committed to fair and transparent practices, and we evaluate all refund requests on a case-by-case basis.

Refunds may be considered under the following conditions:

  • A written refund request is submitted to info@appletonpublishers.com.
  • The request must be made within 10 days of product delivery or 5 business days of the initial payment if no delivery has occurred.
  • The work is in the early stages or has not yet begun.

2. Eligibility for Refunds

2.1 Change of Mind

  • Within 24 hours of placing your order and before work begins: You are eligible for a 100% refund, minus payment gateway transaction fees.
  • After 24 hours but before project initiation: A refund is available with deductions for service charges and transaction fees.

2.2 Non-Delivery of Service

  • If we are unable to deliver services due to internal failure or unavoidable circumstances, a full or prorated refund will be provided depending on project progress.

2.3 Non-Compliance with Delivery Standards

  • If the final product does not align with the agreed scope and we fail to meet expectations even after multiple revision rounds, a partial refund may be considered based on work completed.

2.4 Delay in Delivery

  • If we miss agreed-upon deadlines due to our fault and cannot resolve the issue after remediation attempts, a refund will be offered.

3. Service-Specific Refund Conditions

a. Ghostwriting

  • Full Refund: If cancelled before delivery of the first draft.
  • Partial Refund: If partial work has been produced.
  • No Refund: After full manuscript delivery.

b. Editing & Proofreading

  • Partial Refund: If cancelled before work begins.
  • No Refund: Once editing or proofreading has started or been delivered.

c. Publishing Services

  • No Refund: After ISBN registration, formatting, platform submission, or metadata work begins.

d. Marketing & Distribution

  • No Refund: Once a campaign launches or third-party budgets (ads, PR, etc.) have been spent.

e. Design Services (Covers, Layout, Branding)

  • Partial Refund: If cancelled before design drafts.
  • No Refund: After initial concepts or files are submitted.

4. Non-Refundable Situations

  • Project fully delivered and approved.
  • Client delays or lack of cooperation cause timeline issues.
  • Client changes requirements mid-way.
  • Discontent due to personal or subjective preferences.
  • Digital/downloadable items already delivered.
  • Third-party fees paid on client’s behalf (ISBNs, ads, printing).

5. Revision & Resolution Policy

Before requesting a refund, clients must go through our revision process:

  • Multiple revisions as per the service agreement.
  • Collaborative feedback cycles.
  • Refunds are not issued unless all resolution attempts are exhausted.

6. Cancellation Policy

You may cancel your project by emailing info@appletonpublishers.com.

  • Within 24 hours and before work begins: Full refund (minus fees).
  • After work begins: Refund depends on service type and progress.
  • Subscription/multi-phase services: Only future phases may be cancelled.

7. Refund Request Procedure

  • Email us with Order ID, project title, and reason for refund.
  • Requests reviewed within 5–7 business days.
  • Approved refunds processed within 7–14 business days.
  • Payment processor fees (Stripe, PayPal, etc.) deducted.

8. Chargebacks & Disputes

Internal resolution must be attempted before initiating a chargeback. Unjustified chargebacks will be disputed with supporting documentation.

9. Force Majeure

We are not responsible for delays or cancellations caused by:

  • Natural disasters
  • Power or server outages
  • Pandemics, wars, or events beyond our control

10. Client Responsibilities

  • Provide required materials on time.
  • Respond promptly during the project.
  • Maintain agreed project scope.

11. Policy Updates

Appleton Publishers may update this policy without prior notice. Updated versions will be posted with a revised effective date.

For all refund or cancellation inquiries, contact us at info@appletonpublishers.com.